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This page was updated on 27 November 2023. To view changes, please see page updates
Any case transfer for an in-home case must align with the information below.
Support service case – pregnant woman
If a pregnant woman moves to another geographical are during her pregnancy, request a case transfer to the relevant CSSC as soon as possible, in accordance with the procedures outlined in Procedure 5 Determine who is responsible for case management and Transfer a case to another Child Safety Service Centre.
Support service case – young person
The support service case for a young person aged 18 or over and transitioning to adulthood will not be transferred. (Refer to Procedure 5 Determine who is responsible for case management.)
The CSSC with case management will provide another CSSC with relevant information if that is required.
Child subject to a directive or supervision order
If a child subject to a directive or supervision order, and is living at home, moves to another geographical area, request a case transfer in accordance with the procedures outlined in Procedure 5 Determine who is responsible for case management and Transfer a case to another Child Safety Service Centre.
Intervention with parental agreement
If a child subject to intervention with parental agreement moves to another geographical area, request a case transfer in accordance with the procedures outlined in Procedure 5 Determine who is responsible for case management and Transfer a case to another Child Safety Service Centre.
If a child is to be placed with a carer in another geographical area using a child protection care agreement:
- seek written approval from the CSSC manager in that geographical area for the care arrangement (Refer to Procedure 6 Request approval for an out of region referral.)
- do not transfer the case
- request case work assistance from the CSSC in the geographical area where the child is living, if required.
Attention
If case closure is imminent when a family moves outside the boundary of the CSSC that has case management responsibility, that CSSC will retain responsibility until the case is closed.
A support service case for a young person who is over 18 years will not be transferred to another CSSC if the young person relocates. (Refer to Procedure 5 Case transfer exceptions.)
Note
If a child subject to a child protection care agreement is placed outside the boundary of the CSSC that has case management responsibility, case management will remain with the CSSC where the child’s family reside. Advise the CSSC where the child is placed that the child is in their catchment area. Negotiate case work tasks, if required.
Respond when a young person is in contact with the youth justice system
NextIn-home support funding
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