Child Safety is responsible for providing feedback about the intake response to professional notifiers from government and non-government agencies, including SCAN team core member agencies. In certain circumstances, information about the intake response is provided to the Family Responsibilities Commission.
Child Safety provides the information in recognition that services provided by the agencies to children and families may be disrupted or affected by Child Safety intervention. The feedback may assist the agency to identify and implement plans for the support or safety of the child.
Provide feedback to government and non-government agencies
If requested, give feedback about the intake response to notifiers from government and non-government agencies. Ask the notifier if they require feedback at the time they report concerns. Feedback is provided by the RIS that decided the intake response.
Provide the notifier with feedback about:
- the intake decision and rationale
- likely timeframes for Child Safety to contact the child and family, if relevant.
Feedback is to be provided:
- during the initial contact, if the response is immediately evident
- when the intake response is decided
- as soon as possible if:
- it is assessed that the information is critical to the notifying agency
- a safety issue is identified, for example, a parent threatens a suspected notifier
- verbally or in writing.
If an intake response decided by a RIS is reassessed and changed by a CSSC, the CSSC senior team leader will:
- re-contact the notifier
- advise them of the revised response and rationale.
Provide feedback to SCAN team core member agencies
If concerns are received from a SCAN team core member agency representative, or their delegate, provide feedback within 5 business days of the information being received.
To provide feedback, tell the notifier:
- the intake response and rationale
- the name and phone number of the senior team leader responsible for the investigation and assessment, if applicable.
Feedback is provided by the RIS that recorded the intake response, unless the intake was recorded on behalf of another RIS or CSSC. In this situation, the local RIS or CSSC will provide the feedback.
If an intake response decided by a RIS or CSAHSC is later reassessed and changed by a CSSC, the CSSC senior team leader will:
- re-contact the SCAN team core member agency representative
- advise them of the revised response and rationale.
Information coordination meetings
A SCAN team core member agency representative may refer a matter that has been assessed as a child concern report to an information coordination meeting (ICM) when:
- the SCAN team core member agency representative has contacted the RIS senior team leader to discuss the decision and rationale
- the matter remains a child concern report and they require additional information about the rationale for the decision to record a child concern report and the opportunity for multi-agency discussion.
A RIS senior team leader is responsible for attending the ICM if the child concern report to be discussed was recorded at their RIS. An ICM is not a forum for discussing new child protection concerns.
At the ICM, core member agency representatives may provide contextual information to assist with the discussion. For an Aboriginal or Torres Strait Islander child, this will include relevant information about Aboriginal tradition and Island custom.
Each core member will act in line with their respective policies, procedures and legislation, in deciding what information will:
- be discussed at an ICM
- be reported to the RIS.
The ICM can result in one of two outcomes:
- No further information is provided and the matter remains a child concern report.
- Further information is discussed and the RIS senior team leader refers the matter back to the RIS to be re-assessed.
Provide feedback after downgrading a notification
If a CSSC manager decides to downgrade a notification and the notifier was a professional notifier, the CSSC manager will ensure the notifier is informed of the decision and the rationale for the decision.
A notification is not to be downgraded:
- because the CSSC has been unable to commence or complete the investigation and assessment within the timeframes specified when the notification was recorded
- when mitigating information is received about child protection concerns that have already been recorded and approved
- if the notification was originally a child concern report, then reassessed as a notification following an ICM.
Send notice to the Family Responsibilities Commission
The Cape York Welfare Reform operates in communities in the North Queensland region. These include Aurukun, Coen, Hope Vale, Mossman Gorge and Doomadgee. The FRC is a statutory body that aims to:
- reduce welfare dependency
- provide pathways to participation in the economy
- enhance educational opportunities for members of their communities.
All Child Safety staff are responsible under the Family Responsibilities Commission Act 2008 to give notice to the Families Responsibility Commission (FRC) when they become aware of alleged harm or alleged risk of harm to a child whose family resides in a welfare reform community.
If a RIS, CSAHSC or CSSC records a child concern report, or a standard of care review about a child whose family resides in a welfare reform community, the RIS, CSAHSC or CSSC is responsible for sending a Notice about Child Safety and welfare matters to the FRC within 5 days of Child Safety receiving the information.
If a child concern report is recorded on behalf of North Queensland RIS, refer to Advise another RIS or CSSC of the response.
If a child concern report is recorded, and information indicates the family has lived in one of the Welfare Reform Communities for at least 3 months since 2008:
- confirm whether a Notice about Child Safety and welfare matters for the family has been received by the FRC
- if not, complete a Notice about Child Safety and welfare matters and email it to the FRC
- attach the email and the Notice about Child Safety and welfare matters to the intake event in ICMS.
For further information refer to the Family Responsibilities Commission.
Related forms, templates and resourcesBack to top
Record the outcome and tell the Child Safety Service Centre or Regional Intake ServiceNext
Respond to disagreement about an intake decision
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