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Consult the senior team leader
A senior team leader approves the decision about the intake response to a notifier’s concerns. Consulting a senior team leader is an important component of gathering and assessing information. It may occur at any stage of the intake process.
Seek cultural advice
All decisions about Aboriginal and Torres Strait Islander children made under the Child Protection Act 1999 must:
- consider the long-term effect of the decision on the child’s
- connection with the child’s family and community
- be made in a way that
- ensures active efforts are made to apply the Aboriginal and Torres Strait Islander Child Placement Principle (prevention, partnership, placement, participation and connection).
If deciding an intake response for an Aboriginal or Torres Strait Islander child and cultural advice is needed to inform the decision, consult with:
- a Child Safety practitioner able to provide cultural advice
- a local Aboriginal or Torres Strait Islander community representative—sharing only non-identifying information about the child and family.
Provide a consistent response
Concerns received about a child should receive a consistent response from Child Safety, based on the assessed level of risk, regardless of:
- where the child lives
- who assesses the information.
To provide a consistent response to child protection concerns:
- apply the framework for practice
- apply professional judgement
- use structured decision making assessments, where relevant.
This will support the critical analysis of the available information and assist in deciding the appropriate intake response.
Apply the framework for practice
The Strengthening families Protecting children Framework for practice and its supporting resources:
- define principles and values for all work conducted by Child Safety
- emphasise working collaboratively with children, families and carers during assessment, safety planning and case planning processes
- identify and support the development of safety networks around children, their families and carers
- strengthen partnerships with agencies
- promote enduring safety, belonging and wellbeing in the lives of children and families in contact with Child Safety.
Apply professional judgement
Apply professional judgement by drawing on your:
- theoretical, research and procedural knowledge
- practice and personal experience.
Use structured decision making
At intake, use structured decision making assessments to decide:
- if a matter meets the threshold for a notification
- how quickly a response by Child Safety is needed.
Use the following assessments to help ensure relevant factors are gathered and considered at intake:
- screening criteria
- response priority.
A thorough understanding of the screening criteria and response priority definitions is needed to accurately complete the assessments. (Refer to the SDM Policy and procedures manual.)
Check child protection history
Complete a child protection history check before deciding the following intake responses:
- intake enquiry, only if
- harm or risk of harm is alleged
- a child death is reported in certain circumstances. Refer to Information about a child's death and Decide if an intake enquiry is appropriate
- child concern report
- additional notified concerns.
To complete a child protection history check, consider and analyse all records of Child Safety’s contact with or about:
- the child
- the child’s family
- other members of the child’s household.
A child protection history check can identify information the notifier may not know or may not report, such as:
- important contextual information
- patterns of cumulative harm
- risk, strengths and protective factors present in the family.
To complete a child protection history check:
- access all ICMS records and, where indicated, other relevant records such as SCAN team records
- create a Departmental history report in ICMS
- review all relevant documents
- analyse the extent, nature and outcome of previous Child Safety intervention with the child or family, including whether the history:
- indicates cumulative harm
- indicates a pattern of harm or escalating concerns
- confirms or identifies additional risk factors, including
- a previous death of a child or serious injury
- a current alert, such as suicide risk alert.
- a previous death of a child or serious injury
Procedure 5 Information sharing.
Carry out a pre-notification check
A pre-notification check is an enquiry made only when further information is needed from an external agency to:
- assist in completing the screening criteria
- decide if a child concern report or notification is required.
Pre-notification checks are not:
- used to consult Child Safety staff, check SCAN team documents or re-contact a notifier
- routine, or required for all intake decisions
- used to decide an intake enquiry or harm report
- to be conducted once a decision is made to record a child concern report or a notification.
Agencies can share information with Child Safety for this purpose under the Child Protection Act 1999, section 159MB. If Child Safety needs to formally request that a particular prescribed entity shares information, then the Child Protection Act 1999, section 159N is used.
A pre-notification check is the responsibility of the CSO from the RIS or CSAHSC that receives the child protection concerns.
Once a notification response is decided, any further information gathering is part of the investigation and assessment.
Relevant information can be obtained from an external agency about a family, including from:
- a government or non-government agency
- a service provider, including
- a health professional, such as a general practitioner
- the National Disability Insurance Scheme (NDIS) providers
- the National Disability Insurance Agency
- an interstate or international child protection jurisdiction.
Data Management Services are responsible for sending requests for information to the National Disability Insurance Agency.
To request information from the National Disability Insurance Agency, complete the NDIA information request form and send to Data Management Services using the email DMS_NDIA@csyw.qld.gov.au.
Information can also be requested about an unborn child from a prescribed entity or service provider under the Child Protection Act 1999, section 159MB.
Before carrying out a pre-notification check about an unborn child consider:
- what specific information is needed and why
- that a pregnant woman’s consent will later be required for any ongoing intervention or support by Child Safety.
If necessary, a pre-notification check can be made under the Child Protection Act 1999, section 159N, to compel the following entities to provide information:
- the Public Guardian
- a prescribed entity
- a licensee
- the person in charge of a student hostel.
To make an information request under the Child Protection Act 1999, section 159N:
- complete a Section 159N information request
- obtain approval from the senior team leader.
To carry out a pre-notification check, contact the relevant professional or agency and:
- Tell them
- your name and position
- why they have been contacted
- the authority for seeking information (Child Protection Act 1999, sections 14, 159A, 159MB, and 159N). If requesting information under the Child Protection Act 1999, section 159N, explain that they are required by law to provide the information
- about the confidentiality provisions in the Child Protection Act 1999.
- Request information about
- any contact the agency has had, or is having, with the child or family
- the nature and duration of contact with the child or family
- any child protection concerns they have, or have previously had
- the child’s presentation and interaction with others.
- Inform them of the timeframe in which they need to respond.
Record the information in the pre-notification check section of the intake form in ICMS.
Make sure to maintain the confidentiality of the professional or agency that provided the information when undertaking case work.
The decision to record a notification must be made within 48 hours of receiving the initial information. If information is not received within 48 hours, decide the intake response from the information already gathered.
Commence a pre-notification check as soon as possible and within 24 hours of receiving the concerns. This allows as much time as possible for the external agency to respond.
If information is received after 48 hours:
- assess the information
- where required, use the screening criteria and response priority assessments to re-assess the intake response.
Request criminal and domestic violence history
A request to the QPS for a person’s criminal history as part of a pre-notification check:
- is not routine
- only occurs if critical to deciding whether to record a notification
- needs to occur as soon as possible so the response can be receivedd within the 48 hours
- may be made under the Child Protection Act 1999, section 159N or section 95(3).
If information is not received from the QPS within 48 hours of Child Safety receiving the initial concerns, decide the appropriate intake response based on the information already gathered.
The QPS may provide a written report of criminal history and/or a summary of domestic violence protection orders and conditions, about:
- a subject child’s parent (if they are an adult)
- an adult member of the child’s or parent’s household
- an adult who may be a person responsible for the alleged harm.
To obtain a person’s Queensland criminal and/or domestic violence history:
- Check whether there is already a record of the person’s criminal and/or domestic violence history recently provided by the QPS−only make a new request if new information is likely to be available.
2. Confirm with the senior team leader:
- that the request is needed as part of a pre-notification check
- whether an urgent request or a request for interstate criminal and/or domestic violence history needs to be made via the Central Screening Unit.
3. Use the QPS Self Service of Document Retrieval (SSoDR) portal.
The SSoDR portal allows staff with relevant delegations to search for the Queensland criminal and/or domestic violence history of an offender (not a victim) when the information is critical for deciding whether to record a notification for a child. The SSoDR portal is only to be used to access information about a person 18 years or over.
A RIS CSO will ask their senior team leader or manager to access the SSoDR portal. A CSAHSC CSO will access the portal themselves. Note: If there is insufficient identifying information to carry out a search in the SSoDR portal, such as not having the person’s full name or date of birth, seek these details from the local Child Protection Investigation Unit (CPIU). The request for this information is made under the Child Protection Act 1999, section 159N.
Each time the SSoDR portal is accessed a case note type ‘Info received from QPS’ must be recorded in ICMS with the following details:
- the date and time the portal was accessed
- who accessed the portal
- that the portal was accessed for the purpose of making an intake decision about whether a notification was required for a child
- what relevant information was retrieved. Note: if the retrieved information is not relevant to the intake decision, do not record or print the information. In the case note record that ‘no relevant criminal or domestic violence history was available’.
For further information about what to record, refer to the record keeping section of the Self Service of Document Retrieval (SSoDR) portal Operational Guidelines.
4. Make a request via the Central Screening Unit. An urgent request or a request for interstate history under the Child Protection Act 1999, section 95(3) via the Central Screening Unit is only made if:
- criminal and/or domestic violence history is required urgently
- interstate criminal and/or domestic violence history is required. Note: The QPS will take longer to complete interstate checks.
To make either an urgent request or a request for interstate criminal and/or domestic violence history:
- Seek approval from the RIS senior team leader or manager.
- Complete a QPS—Urgent S95 Request (Business Hours) form, and
- for an urgent request—explain the urgency is due to the need to make an intake decision about whether a notification is required for a child
- fill in all mandatory fields on the form. If information such as a person’s full name or aliases are not known, contact the local CPIU to obtain this information
- Forward the form to the Central Screening Unit. Note: the QPS will not process requests sent directly to them from a RIS.
The Central Screening Unit will:
- check that all mandatory fields are completed on the form before forwarding it to the QPS
- receive the results from the QPS and email them to the requesting CSO.
To record the results provided by the QPS, complete the following in ICMS:
- the pre-notification check section of the intake form
- an Info received from QPS case note and attach or reference the information received.
5. Contact the local CPIU if, after obtaining information from the SSoDR portal, their advice is needed about whether further information about an individual or report is likely to be available and therefore, whether a Section 159N information request should be made. In particular this must occur when information from the SSoDR portal indicates:
- an open Domestic Violence Report is ‘unfinalised’
- a finalised Domestic Violence Report has no information listed and the information in the report may be relevant to the intake decision.
The request for advice from the QPS about whether to make a Section 159N information request is made under the Child Protection Act 1999, section 159M.
6. Make a Section 159N information request—only if after retrieving information from the SSoDR portal or from information provided by a CPIU, it is known or suspected that the QPS may have further information about a particular individual or report. To make a Section 159N information request, seek the approval of the senior team leader or manager. In the request, record the date information was accessed from the SSoDR portal and the relevant QPS occurrence number.
Refer to the Section 159N request for information user guide.
Complete structured decision making tools
Complete the screening criteria
The screening criteria tool, within the Intake form helps decide if concerns:
- meet the legislative threshold for a notification
- are to be recorded as a child concern report.
The screening criteria tool is not used to help decide:
- intake enquiries
- harm reports
- standards of care matters.
The screening criteria tool and related definitions focus on the child's experience of alleged harm. They do not focus on parental behaviour or the environment affecting the child's safety.
The screening criteria tool provides:
- broad definitions of physical and emotional harm, neglect and sexual abuse
- detailed criteria within each abuse and harm type
- separate criteria for unborn children.
Use professional judgement to apply the criteria and analyse all known information to decide the intake response. Consult the senior team leader as required.
Complete one screening criteria tool for each household where harm has been alleged.
To complete the screening criteria tool:
- refer to the screening criteria definitions
- consider all information gathered, including the child protection history, to
- decide if the concerns meet the broad definition for each alleged harm or abuse type
- select all applicable criteria within each relevant abuse or harm type.
For an unborn child, consider:
- the parents’ child protection history, if any
- the parents’ current circumstances and behaviour
- risk factors for the child once they are born.
(Refer to the screening criteria in the SDM Policy and procedures manual, the practice guide Assess harm and risk of harm , and the practice kit Child sexual abuse.)
If no screening criteria is selected, record a child concern report and submit it to the senior team leader for approval.
Consult the senior team leader if no screening criteria is selected and a notification response appears to be warranted.
If one or more screening criteria are selected, complete the response priority.
Apply the criteria for an Aboriginal or Torres Strait Islander child
To apply the screening criteria tool for an Aboriginal or Torres Strait Islander child, consider Aboriginal and Torres Strait Islander child rearing practices. These include:
- children’s earlier independence
- children taking on responsibility at an earlier age
- cultural authority within kinship/clan groups
- cultural responsibility among the extended family and community.
Complete the response priority
The response priority tool recommends a timeframe for Child Safety to commence an investigation and assessment. The timeframe starts at the time the decision is made to record a notification.
The decision to record a notification is made when the senior team leader decides the information meets the threshold for a notification. This will be the earlier of the following two actions:
- the senior team leader verbally confirms the decision with the CSO. (Record the decision and the time it was made in the intake form or in a case note in the intake event.)
- the senior team leader approves the intake form with a notification response in ICMS.
The response priority tool helps weigh up:
- the child protection concerns
- the child’s need for immediate safety
- the likelihood of the child experiencing significant harm in the near future.
The response priority tool is completed within the intake, for each matter that requires an investigation and assessment, that is:
- a notification
- additional notified concerns—with a notification response.
The response priority tool is not completed for a:
- harm report
- standard of care review.
The recommended response timeframe will be:
- 24 hours
- 5 days
- 10 days.
For an unborn child the recommended response timeframe will be either:
- 5 days—if the birth is likely to be within 5 business days of the decision to record a notification
- 10 days—for all other matters.
All investigation and assessments are to be commenced within the recommended timeframe.
5 or 10 day responses refer to business days.
Use the SDM: Response priority definitions to complete one response priority for each household. Consult the senior team leader as required. (Refer to the SDM Policy and procedures manual.)
To complete the response priority tool:
- Answer the series of questions in Section 1
- about each abuse or harm type selected in the screening criteria tool
- until each abuse or harm type has a recommended response timeframe—for an unborn child, identify the likely estimated date of delivery
- if uncertain about how to respond to a question—respond in the most protective way
- if more than one timeframe is indicated, the shortest will be the final response timeframe.
- Identify in Section 2 if a policy or a discretionary override is to be used and if so, provide a clear rationale for the change in response timeframe.
- Record a policy override (changing it to 24 hours) if one of the two mandatory circumstances apply. (Refer to Apply policy override.)
- Finalise the intake form and submit it the senior team leader for approval.
Apply discretionary override
A discretionary override is optional and only to be used for circumstances not captured in the response priority questions and definitions. For example:
- if there is concern that physical evidence may be lost if a response is delayed
- if a child is known to be in a safe environment (out of the harm household).
Apply policy override
If one of the following situations is identified, apply the mandatory policy override and change the response timeframe to 24 hours:
- The family is likely to move to avoid Child Safety and a previous 24-hour priority notification has not been investigated and assessed.
- The current notification involves a parent who has previously caused a child’s death or serious injury due to abuse or neglect.
Transfer from the Regional Intake Service
When the response timeframe has been decided, the RIS will transfer the open investigation and assessment to the pending allocation tray of the relevant CSSC. This must occur:
- immediately—for an investigation and assessment with a 24-hour response—the RIS will also telephone the CSSC senior team leader to tell them of the response required
- within 3 business days—for an investigation and assessment with a 5-day response
- within 5 business days—for an investigation and assessment with a 10-day response.
Decide the intake response
Information received at intake is assessed and one of the following responses recorded:
- safe place movement record. If this is the only action taken, refer to Information that requires a child to be moved to a safe place
- limited intake response
- intake enquiry
- child concern report
- additional notified concerns.
Decide if a limited intake response is appropriate
A limited intake response is the appropriate response when:
- the information does not relate to Child Safety’s core business, and
- the information does not contain allegations of harm or risk of harm to a child, and
- no further action is required, such as a report to the QPS under the Child Protection Act 1999, section 14(2), advice to an interstate agency about a child, or a review of ICMS to determine if it is an appropriate response.
All adults in Queensland have a legal duty to report sexual offences committed by adults against children.
Existing processes for reporting offences under the Child Protection Act 1999, section 14(2) satisfies this obligation.
A limited intake response may be appropriate in these circumstances:
- A father breaches a no contact provision of a domestic violence order by sending a text message to the mother and the text contains no threats.
- A child displays sexual behaviours within the normal parameters for their age. For example, a 15-year-old is seen on one occasion watching pornography on his home computer. There is no evidence that this occurs regularly. If the behaviours are outside of normal parameters a limited intake response is not suitable. (Refer to the practice kit Child sexual abuse.)
- A parent breaches custody arrangements and there is no concern for the safety or wellbeing of a child.
- A caller seeks information about services in their area.
Decide if an intake enquiry is appropriate
An intake enquiry is the appropriate response when:
The information relates to Child Safety's core business, but does not contain allegations of harm or risk of harm to a child or unborn child, and does not require any further action by Child Safety, for example
- information reported through an IJIS report or from a family law court staff member—not including concerns reported in a Notice of Child Abuse, Family Violence or Risk
- information requested by youth justice or another jurisdiction about child protection matters.
- The information contains allegations of harm or risk of harm to a child or unborn child, and relates to:
- extra-familial abuse but a parent is assessed as able and willing to protect the child. Immediately provide this information to the QPS. (Refer to Report information to the Queensland Police Service.)
- the information contains allegations of harm or risk of harm to a child living in another jurisdiction, and the information will be given to that jurisdiction to decide the response . (Refer to Information about a child in another jurisdiction.)
- The death of a child is reported as:
- suspicious or non-accidental and the child had no siblings
- accidental or there are no suspicious circumstances—a child protection record is still required for the family. (Refer to Information about a child's death.)
Complete a child protection history check for all matters in type 2 (harm or risk of harm) and 3 (the death of a child) to help confirm that an intake enquiry is an appropriate response. (Refer to Check child protection history.)
To record an intake enquiry, refer to Record an intake enquiry.
Decide if a child concern report is appropriate
Decide a child concern report is the appropriate response if the information does not reach the threshold for a notification, that is:
- It is not reasonably suspected that
- a child is in need of protection
- an unborn child may be in need of protection, after birth.
- There is alleged risk of harm to an unborn child prior to, or during the birth process but it is not reasonably suspected the child may be in need of protection, after the birth.
- It is reasonably suspected a child is in need of protection but duplicate concerns have previously been received and recorded. (Refer to Record duplicate concerns.)
To decide if a child concern report is the appropriate response:
- Gather information from the notifier.
- Check for child protection history.
- Consult with a CSSC, if relevant.
- Carry out a pre-notification check, including a request for criminal and/or domestic violence history (only if necessary).
- Refer to the screening criteria.
- Consult the senior team leader, as needed.
- Seek approval of the decision from the senior team leader.
Once a child concern report response is decided, provide one of the following responses:
- information and advice
- referral to another agency
- refer to Family and Child Connect
- refer to Intensive Family Support
- refer to Family Wellbeing Service
- information provision —to the QPS or another state authority.
Information and advice
Give the notifier general information and advice, aimed at:
- increasing safety for the child, or the unborn child after the child is born
- preventing the need for Child Safety involvement in the future.
This may include talking with the notifier about:
- strategies to deal with the situation causing concern
- ways of talking with the family to encourage and assist them to seek alternative means of support
- seeking the pregnant woman’s consent for the notifier to make a referral to another agency.
For further information about responses to unborn children, refer to the practice guide Respond to an unborn child.
If the notifier (either a child or adult) provides information that indicates they may have been injured as a result of an act of violence, give them at least one of the following contact details for Victim Assist Queensland―in line with Child Safety’s responsibility under the Victims of Crime Assistance Act 2009 :
- The Victim Assist Queensland telephone number−1300 546 587 or email firstname.lastname@example.org.
- The Victim Assist Queensland website details.
- A copy of the Victim Assist Queensland brochure.
Refer to Procedure 5 Victims of Crime.
Always encourage the notifier to re-contact Child Safety if they have further concerns about the child.
Referral to another agency
One of the functions of Child Safety is to provide, or help provide, preventative and support services to:
- strengthen and support families
- reduce the incidence of harm to children (Child Protection Act 1999, section 7).
The referral to another agency response:
- assists children and families to access prevention, early intervention and support services
- may be appropriate if
- it is assessed that the family may benefit from access to support services,
- the child and family have had previous involvement with Child Safety
- the child and family are at risk of progressing into the statutory child protection system.
If considered appropriate and the relevant referral criteria are met (see below), refer the child and family to:
- Family and Child Connect
- an Intensive Family Support Service
- an Aboriginal and Torres Strait Islander Family Wellbeing service (Refer to Procedure 4 Refer a family to an Aboriginal and Torres Strait Islander Family Wellbeing Service and to Aboriginal and Torres Strait Islander Family Wellbeing Services for a list of the service locations.)
- another support service.
If the notifier is a professional working with the family or pregnant woman, ask them to refer the family to another agency or support service, appropriate for the needs of the family. The professional notifier is best able to provide information about the family to the agency via the referral.
Advise the professional notifier to seek the pregnant woman’s consent before making a referral to another agency or support service, where the referral relates to an unborn child.
A referral to Family and Child Connect for active engagement is appropriate if the family would benefit from the service, and:
- there is a child under 18 years
- without support the child or family is at risk of entering or re-entering the statutory child protection system
- the family has multiple and or complex needs—at least one family member has behaviours or circumstances that are negatively impacting on the family, particularly children.
A referral to Family and Child Connect for active engagement is most appropriate in circumstances where:
- the family’s needs have not been able to be sufficiently ascertained, or
- further assessment is required to identify the most appropriate service to meet the family’s needs or
- the family may benefit from another secondary support service and referral can best be facilitated by Family and Child Connect.
A referral to an intensive family support service is appropriate if the referral criteria are met, as outlined in the Intensive Family Support – Service Model and Guidelines (3.3 Referral criteria – page 21).
There are additional criteria for referrals by Child Safety to an intensive family support service. (Refer to the Intensive Family Support – Service Model and Guidelines (3.4 Child safety referrals – additional criteria – page 21).)
- discuss the referral with the senior team leader
- complete the online referral form in the Queensland family support referral portal to Family and Child Connect or an Intensive Family Support service
- contact the service to discuss the referral.
Family and Child Connect and Intensive Family Support services will only work with a family with their consent. If the family declines the service when contacted, the service will make no further contact.
It is preferable to refer a family after obtaining their consent to the referral. If the notifier is a parent and the referral was not discussed with them during the initial contact, attempt to re-contact them to discuss the referral. If the parent is not contactable or was not the notifier, make the referral. The service will seek the family’s consent to work with them.
Make a referral to Family and Child Connect only if further assessment is required to determine the family’s needs. If it is clear that the family’s need can be met by a particular service, such as Intensive Family Support or an Aboriginal and Torres Strait Islander Family Wellbeing Service, make a referral directly to that service. Contact Family and Child Connect to seek advice if unsure of relevant services.
Report information to the QPS immediately if information is received about alleged harm to a child that may involve the commission of a criminal offence relating to the child, and:
- encourage the notifier to contact the QPS directly
- record actions taken in the intake event.
Advise the CSO with case responsibility immediately, if a child concern report is recorded about a child in the care of a guardian under a:
- child protection order granting long-term guardianship
- permanent care order.
Notify the Family Responsibilities Commission within 5 days if a child concern report or standard of care review is about a child whose family resides in a welfare reform community. (Refer to Send notice to the Family Responsibilities Commission.)
Advise another RIS or CSSC of the response
If a child concern report is recorded about a child:
- who resides in another region, inform the local RIS, as they are responsible for
- completing any specific local procedures, for example, referring a family to a local support service
- referring the child and family to a local support service
- providing feedback to the notifier or SCAN team core member agency representative
- subject to an open case, advise the relevant CSSC.
To advise the local RIS or CSSC:
- finalise the intake event
- email the ICMS client ID to the relevant RIS or CSSC mailbox, for review by the relevant senior team leader.
Decide if a notification response is appropriate
A notification is the appropriate response if it is reasonably suspected that:
- a child is in need of protection, that is
- a child has been significantly harmed, is being significantly harmed or is at risk of significant harm
- does not have a parent able and willing to protect them
- an unborn child may be in need of protection after birth. (Refer to Decide if a notification about an unborn child is appropriate.)
- a child has been significantly harmed, is being significantly harmed or is at risk of significant harm
This is often referred to as the threshold for recording a notification.
In this context, harm refers to any detrimental effect of a significant nature on the child’s physical, psychological or emotional wellbeing. The harm may be caused by:
- a single act, omission or circumstance
- a series or combination of acts, omissions or circumstances that may have a cumulative effect on the child’s safety and wellbeing (Child Protection Act 1999, section 9).
Every notification is responded to with an investigation and assessment of the child protection concerns.
To decide if a notification is the appropriate response:
- Gather information from the notifier.
- Check the child protection history.
- Consult with a CSSC, if relevant.
- Carry out a pre-notification check, including a request for criminal and domestic violence history, only if necessary.
- Complete the screening criteria.
- Complete the response priority.
- Consult the senior team leader, as needed.
- Seek approval from the senior team leader.
If information received is about harm or risk of harm to a child and the person allegedly responsible is not a member of the child’s household, a notification response is appropriate when there is a reasonable suspicion that the child does not have a parent able and willing to protect them from the harm. Immediately report information alleging harm to a child that may involve the commission of a criminal offence relating to the child to the QPS—regardless of the Child Safety response. (Refer to Report information to the Queensland Police Service.)
Household members include all persons who have significant in-home contact with a child, including those who have a familial or intimate relationship with any person in the home. The person does not have to permanently reside in the home to be considered a household member.
Respond when an intake may result in a request for a joint response with the Queensland Police Service
If a CSSC senior team leader, who is a Child Safety planning officer, contacts the RIS to advise that an urgent joint response with the QPS is required in relation to concerns that have been received, but the intake form has not been finalised and approved, they will:
- seek confirmation from the RIS senior team leader that a notification response will be recorded
- negotiate for the intake form to be urgently completed, approved and transferred to the pending allocation tray of the appropriate CSSC.
Once the RIS senior team leader has confirmed that a notification will be recorded, a joint investigation may commence before the intake form is approved and transferred to the CSSC.
If the RIS and CSSC senior team leaders disagree about the intake decision, they will:
- discuss the rationale for the decision
- reach agreement about how the matter will be recorded.
If agreement cannot be reached, the matter will be escalated to senior management. (Refer to Respond to disagreement about an intake decision.)
Decide if a notification about an unborn child is appropriate
A notification is the appropriate response about an unborn child when it is reasonably suspected the unborn child may be in need of protection after birth. For example:
- If the parents’ current behaviour or circumstances continue after the birth, the baby would be at risk of emotional or physical harm, sexual abuse or neglect.
- Changes in the parents’ circumstances that are planned or probable after the birth are likely to place the child at risk of harm.
- If a pregnant woman who receives medical advice that the unborn child will need paediatric care immediately after birth has stated an intention to ignore the medical advice.
A notification is not the appropriate response if the risk relates solely to the unborn child being harmed before or during the birth, for example, if a pregnant woman chooses, even after receiving medical advice, to take action that is likely to result in death or disability to the foetus.
The gestation period of the woman’s pregnancy has no bearing on:
- the decision to record a notification about an unborn child
- the response timeframe for commencing the investigation and assessment.
Advise the Office of the Public Guardian
Advise the OPG that a notification has been recorded.
The information must be provided, excluding notifier details:
- by emailing and telephoning the relevant regional visiting manager. (Refer to the OPG—Regional Visiting Manager contact details.)
- as soon as possible or within one business day.
Decide if additional notified concerns is the appropriate response
Additional notified concerns is the appropriate response to concerns received about a child, unborn child or family, if:
- there is an open event in ICMS with
- a notification not yet approved
- an investigation and assessment not yet approved.
- a notification not yet approved
If the information to be recorded as additional notified concerns duplicates concerns that have been previously recorded, record an additional notified concerns form:
- with a child concern report response
- regardless of whether the concerns meet the threshold for a child concern report or notification.
Additional notified concerns is not the appropriate response if:
- There is an open intake event with a child concern report not yet approved.
- New concerns are received about the level of care provided to a child by an approved carer, and there is an open event in ICMS with
- a notification or an investigation and assessment about the child in the parents’ care
- a harm report or investigation and assessment about the child in the care of a different approved carer.
- Ongoing intervention is occurring with a family and new concerns do not meet the threshold for a notification. (Refer to New child protection concerns.)
- Concerns relate to a child aged 10 years or older, as both
- a subject child
- an other child allegedly responsible for harm to another child.
- a subject child
Respond to information from a person who frequently notifies Child Safety of concerns
A person who frequently notifies Child Safety of concerns is a person who repeatedly contacts Child Safety with the same concerns about a child, and who may not have a genuine concern about the safety, belonging and wellbeing of the child. The person’s reasons for notifying Child Safety may include:
- to cause difficulty for, or distress to, another person
- an attempt to wield power over, or intimidate or incite fear in, a person by initiating intervention with Child Safety
- an attempt to exercise coercive control over another person (Refer to the practice kit Domestic and family violence.)
- an attempt to provide information that will prompt a different response from Child Safety.
A person who frequently notifies Child Safety of concerns may also be a person with a mental health issue that affects the way they think, feel or function.
The immediate focus of any assessment and decision making during the intake process must be the safety, belonging and wellbeing of the child.
All intakes must be assessed to decide the most appropriate response to the child, in line with usual intake procedures and timeframes. This includes whether any new information reaches the threshold for recording a notification. This decision is separate from any consideration about whether the notifier may be a person who frequently notifies Child Safety of concerns.
If, as part of the decision making process, it is identified that the notifier may be a person who frequently notifies Child Safety of concerns:
- complete the response to the concens for the child, and
advise the senior team leader, who will decide the response to the person.
This response will consider:
- information recorded in previous Intake forms that future reporting of the same concerns by the same notifier are not to be recorded as a notification
- the outcomes of previous intakes or investigation and assessments, if the same or similar concerns have been reported (one or more times) by the same notifier
- the notifier’s previous reporting intentions and pattern
- whether the notifier’s behaviour is causing harm to a child.
Prior to making a decision about the response to the notifier, the senior team leader may do either of the following to assist in deciding the response:
- ask a senior practitioner to review the case to assist with decision making about the best way to respond to a person who frequently notifies Child Safety of concerns
- ask the CSO to make a referral to the SCAN team if the matter meets the SCAN team referral criteria. (Refer to Consider a Suspected Child Abuse and Neglect team referral.)
The senior team leader may decide to do one or more of the following in response to a person who frequently notifies Child Safety of concerns:
- Contact the notifier, either verbally or in writing, to advise of
- the intake response decision, if they are a parent
- any decision made about how Child Safety may respond in future if they continue to raise the same concerns about the same child
- the availability of community agencies and support services that may be of assistance to them, if relevant
- the Child Safety complaints processes and external agencies they may contact if they are unhappy with any decisions Child Safety has made.
- Record in the current Intake form in ICMS that any future reporting of the same concerns by the same notifier are to be recorded as an Intake enquiry, and the reasons for the decision.
- Record an Intake enquiry outlining the concerns and providing a rationale for the decision.
- Record an intake on the relevant child, with the notifier named as the alleged person responsible for harm, based on the impact of their reporting behaviour on the child (only if the notifier is a parent)
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OPG - Regional visiting manager contact detailsRead more This is a secure resource. Only authenticated users may access this content.
QPS—urgent S95 request—business hoursRead more This is a secure resource. Only authenticated users may access this content.
Respond to an unborn childRead more
SDM Policy and procedures manualRead more This is a secure resource. Only authenticated users may access this content.
Section 159N information requestRead more This is a secure resource. Only authenticated users may access this content.
Self Service of Document Retrieval (SSoDR) Portal Operational GuidelinesRead more
Strengthening families Protecting children Framework for practiceRead more
Victim Assist Queensland brochureRead more
Gather information from a notifierNext
Record the outcome and tell the Child Safety Service Centre or Regional Intake Service
Version historyBack to top
Legislative amendments uploaded.
Content update - February release
Maintenance - NDIA content updated
Wording around notification timeframe commencement updated.
Updates related to unborn children.
Updated content and links in relations to the Queensland Family Support Referral.
Updated information and forms
Updates to incorporate the use of SSoDR and references to joint investigations with the QPS
Updated to include definition of household member.