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Respond to concerns about a child in care

Use this procedure to take appropriate actions when the standards of care may not have been met for a child in care. It includes taking action to ensure the child is safe from harm, resolve the identified concerns, and respond in partnership with carers, family based care services and non-family based care services to concerns received.

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This page was updated on 30 June 2026. To view changes, please see page updates

This procedure applies to a child who is placed under the Child Protection Act 1999, section 82(1). (Refer to Procedure X Types of care arrangements.)

This procedure does not apply to a child in the care of their long-term guardian or permanent guardian.  (Refer to Procedure 1 Information about a child with a long-term or permanent guardian.)

Use this procedure to:

  • take appropriate actions when
    • the standards of care may not have been met for a child in care
      or
    • a child has experienced harm or it is suspected the child has experienced harm, or is at risk of harm
  • take action to ensure the child is safe from harm, and that actions are taken to resolve the identified concerns
  • respond in partnership with carers, family based care services and non-family based care services to concerns received.

This procedure explains how to:

  • determine if a standards of care consultation meeting is required to determine the appropriate response to concerns received
  • undertake a standards of care  consultation meeting 
  • assess a standards of care review
  • assess a harm report
  • take appropriate action in relation to a carer.

This procedure does not apply to a child who:

  • resides in a care environment, but is not placed in care under the authority of the Child Protection Act 1999
  • is under a child protection order granting short-term custody to a relative
  • has a long-term or permanent guardian.

Throughout this procedure, the term:

  • carer is used when referring to foster, kinship and provisionally approved carers
  • family based care service is used when referring to services whose funding and service agreement requires them to recruit, train, monitor and support carers
  • non-family based care service is used when referring to services, such as residential care services, safe houses, placements with another entity and supported independent living services 
  • safety and support network is used to specifically refer to a team of family, friends, community members, carers and professionals who are willing to work with the child, the family and Child Safety to keep the child safe. Network members keep in regular contact with the child and their families, and take specific actions when there is a danger and risk of harm to a child.

Child Safety is responsible for taking action when it is indicated that the standards of care provided to children placed under the Child Protection Act 1999 section 82(1) are consistent with the statement of standards (Child Protection Act 1999, section 122) and taking action when the standards of care may not have been met for a child.

Version history

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Published on:

Last reviewed:

  • Date: 
    New procedure for Reportable Conduct Scheme implementation.
  • Date: 
    New procedure for Reportable Conduct Scheme implementation.
  • Date: 
    New procedure for Reportable Conduct Scheme implementation.